Tech Support

Role Summary

We are seeking a detail-oriented Order Entry Associate to manage end-to-end order processing and validation within telecom/order management systems. This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.

Key Responsibilities

• Manage order intake and task creation by reviewing orders submitted through CPQ tools (e.g., Salesforce, IFO).
• Perform order validation including:
  • Compliance checks on all incoming orders as per SOP.
  • Validation of product codes, pricing, and contractual terms
  • Verification of customer details, service location, and technical specifications against approved quotes
• Validate completeness of order details and ensure all required documentation is attached.
• Work on assigned orders/cases and coordinate with Sales/CCM teams to resolv...