Opportunity Description
Overview
The successful candidate will be the primary point of contact for 24/7 operations support, managing a critical suite of business applications in Mainframe and Distributed Production Computer Centers. They will coordinate system changes, oversee implementations, troubleshoot escalated issues, and apply innovative approaches to complex challenges.
Responsibilities
- Coordinate application implementations and maintain process compliance
- Triage and route issues between Application Support and Service Providers
- Apply innovative approaches to complex challenges and take on project work
- Drive operational improvements aligned with strategic initiatives through informed decision‑making
- Authorize production application changes via ServiceNow and batch job scheduling via OMS
- Assist with resolving batch bottlenecks and repeated failures in Z/OS job flows
- Escalate critical issues to partners a...
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