Senior Helpdesk Quality & Metrics Specialist

NTT DATA is seeking a Helpdesk Senior Associate to join their team in Guadalajara, Jalisco, Mexico. This role facilitates quality management in specific teams, performs audits, and improves agent performance through training and feedback.

The ideal candidate has 1-3 years of relevant experience, advanced English skills, and a basic understanding of services and quality assurance processes. Join us at NTT DATA, an inclusive organization that values your growth.