Senior Enterprise TAM: Strategic CX Architect & Advisor

Zendesk is hiring a Senior Technical Account Manager in Mexico City, responsible for providing strategic technical leadership for complex enterprise customers. This role involves developing comprehensive technical strategies, mentoring junior staff, and contributing to customer experience transformations. The ideal candidate will have over 12 years of experience in technical roles, with a focus on SaaS environments. Proficiency in English and Spanish is required, and the position allows for a hybrid work model, balancing office and remote tasks.
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