Remote Senior WFM & QA Analytics Lead

Zendesk is looking for a Principal Analyst based in Mexico City to shape strategy and standards in Workforce Management and Quality Assurance. The role requires over 8 years of experience in contact center operations, where you'll utilize advanced analytics to drive decisions based on data and insights.

Your expertise in WFM processes, tools, and frameworks will be critical in defining standards across multiple teams. Join us in a hybrid work environment that embraces diversity and inclusion.