Remote Product Support Analyst: Incident Resolution Pro

CSG Systems is hiring for a role that provides first-level technical support for CSG products in Bogotá, Colombia. The position involves managing customer tickets, troubleshooting technical issues, and ensuring compliance with SLAs to maintain high customer satisfaction.

The ideal candidate should possess strong troubleshooting skills, experience in ticket management, and a technical degree related to IT. The role offers the option to work from home, in-office, or a hybrid model.