Remote Business Analyst – Genesys Cloud CX & Dynamics 365

Miratech is looking for a Business Analyst for their Contact Center Transformation Program in Mexico City. The ideal candidate will have over 3 years of experience and expertise in Contact Center operations, including familiarity with the Genesys Cloud Platform and Microsoft Dynamics 365. This role involves collaborating with stakeholders to define product visions, managing the backlog, and ensuring technical alignment with business needs. Competitive pay and comprehensive benefits included.
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