Problem Manager

We are seeking a talented individual to join our team at Marsh. This role will be based in Toronto, Canada and is a hybrid role requiring at least three days a week in the office.

Overview

As an IT Problem Manager, you will play a key role in ensuring data accuracy and enabling reliable reporting on trends for significant incidents across the organization. You will report to the Senior Manager who leads Problem Management globally and will support the development and coordination of problem management activities across Marsh.

Responsibilities

• Determine root cause and resolution for problems and recommend improvements to prevent recurrence.
• Analyze incident volumes and trends to identify process or technology changes that reduce incidents, streamline resolution, or shift resolution to lower support tiers.
• Conduct postmortems for critical incidents, produce business-facing reports detailing the incident, root cau...