Principal Engineer, Critical Support

QAD is building a world-class SaaS company, and we are growing. We are looking for talented individuals who want to join us on our mission to help solve relevant real-world problems in manufacturing and the supply chain.

This position requires candidates to be based in Mexico; you can work remotely from your Home office.

Job Description

The Principal Engineer serves as a senior technical authority within the Critical Support Team (CST) . You will lead the investigation of the most complex, high-impact, and recurring customer issues to deliver sustainable, long-term solutions. This role bridges the gap between troubleshooting and systemic product improvement by collaborating with Engineering and Product Management.

What you’ll do:

• Lead Resolution: Drive the investigation and resolution of escalated cases using in-depth Root Cause Analysis (RCA) .
• Technical Authority: Act...