Payment Operations Analyst

Location : Guadalajara or Chihuahua, México, (Hybrid)

Type : Full-time, Contractor.

The Role

Ottimate is seeking an energetic and highly motivated Payment Operations Analyst to support and engage with our clients daily. In this role, you will provide exceptional service through email, phone, and Zoom, addressing client inquiries related to payment transactions. You’ll collaborate closely with internal teams, including Account Management, Product, and Engineering, to ensure seamless client experiences and contribute to continuous improvements in our processes.

What You'll Do

• Client Support:
  • Troubleshoot client inquiries related to Virtual Credit Card, ACH, and Check payments facilitated via Ottimate.
  • Respond to payment processing queries and assist clients in connecting with their vendors.
• Vendor Enrollment:
  • Assist in the vendor enrollment process and address ven...