NICE - Actimize Support Engineer

Sutherland is an equal opportunity employer.

Job Description

The Actimize Technical Support Engineer performs a wide range of duties including some or all of the following:

• Review and investigate issues raised by client and provide accurate guidance based on current documentation.
• Be able to install, configure and customize solutions by following implementation guides and manuals.
• Reproduce client environment data, configuration and setup in order to investigate possible issues.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process.
• Collaborates and adds value through participation in peer case reviews, providing comments and suggestions.
• Work with customer and ownership for issues collaborating with higher...