Manager of Technical Services at CIRA

Lead the Technical Services team at CIRA, focusing on cybersecurity and client solutions. Your leadership will directly influence the safety of Canadians online.
As Manager of Technical Services, you will ensure high-quality service delivery while motivating your team to exceed client expectations. This is a hands-on role where you will collaborate with customers to address their cybersecurity needs and implement effective solutions.
Key Responsibilities:
• Oversee service delivery for customer satisfaction
• Troubleshoot technical issues and implement fixes
• Create and lead product training workshops
• Communicate effectively with technical and non-technical audiences
• Monitor performance indicators for service quality
Requirements:
• Bachelor’s degree in a related field
• Minimum five years in technical support roles
• At least three years managing teams
• Proficiency in networking, scripting, and DNS
• Bilingual communication skills in Englis...