Opportunity Description
Important Information
Experience: +6 years
Job Mode: Full-time
Work Mode: Hybrid position to work 3 days a week at the Mexico City office.
ID: 19964
Responsibilities and Duties
- Investigate and drive support resolution with senior external clients, internal stakeholders and other Marquee engineering teams. Serve as point of escalation for support issues from Marquee Helpdesk (L1)
- Providing mentorship and guidance to junior team members to ensure successful resolution of issues
- Develop and mature the SRE strategy to ensure scalability, reliability, and performance of our platforms.
- Automate manual processes to increase efficiency and reduce risk.
- Troubleshoot and resolve complex technical issues, collaborating with cross-functional teams as needed.
- Work closely with the engineering team to drive resolution of client issues.
- Participate in on-call rotations and respo...
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