IT Support Analyst Role at Saskatchewan Polytechnic

Take the lead as an IT Support Analyst at Saskatchewan Polytechnic, focusing on providing maintenance and support for end-user computing. This role involves enhancing workstation performance in a collaborative environment.
As the main support contact, you will handle installations, upgrades, and troubleshooting for a variety of technical issues. Excellence in service management and effective communication practices will be critical. Your experience in an enterprise IT setting will ensure your contributions are impactful and valued.
Key Responsibilities:
• Diagnose and repair end-user devices and academic labs
• Maintain and configure endpoint protection and patch systems
• Implement processes for standardizing IT enterprise images
• Respond to technical queries and escalating when necessary
• Utilize remote tools for efficient task completion
Requirements:
• Two-year Diploma in Information Technology or equivalent qualification
• One year of experience in ...