IT-Client Support

IT-Clients Support: On behalf of our Automotive client, Procom is searching for an IT-Clients Support for a 5 month contract role. This position is a hybrid position at our client’s Markham, Ontario office.

IT-Clients Support - Job Description:

The IT Client Support role is focused on ensuring seamless technology operations for both internal users and external clients. This position involves providing timely technical assistance, troubleshooting, and guidance to maintain productivity and enhance user experience across various systems.

IT-Clients Support - Responsibilities:

• Serve as the first point of contact for IT-related issues, including hardware, software, and network troubleshooting.
• Log, track, and resolve service requests using ITSM tools; elevate complex issues to higher-level support when necessary.
• Install and configure operating systems, applications, and security updates; manage user accounts and pe...