Help Desk Analyst

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We're looking for a collaborative and detail-oriented individual to join our team as a Help Desk Analyst for a 12-month term. In this role, you’ll be a key point of support for Conexus employees; responding to inquiries, troubleshooting technical and operational issues, and ensuring timely resolution or escalation.

While Regina is the preferred location, we are open to considering other Conexus locations across Saskatchewan.

How you’ll be spending your time

• Acting as the first point of contact for Conexus employees, troubleshooting and resolving technical, operational, and system-related issues, and escalating as needed.
• Providing guidance and support on policies, procedures, and business operations to ensure consistent and accurate processes.
• Logging, tracking, and documenting support requests, while maintaining and improving support procedures and knowledge resources.
• Managing user access and accou...