Head of Operations (Portugal and Brazil)

Head of Operations (Portugal and Brazil)

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At MyCareforce, we’ve already connected 21,000+ nurses to 300+ healthcare units in Portugal and Brazil, covering nearly 1 million hours of care. Backed by $3.9M in funding, our mission is clear: improve the quality of healthcare shift by shift.

As Head of Operations, you’ll be responsible for boosting fulfillment performance and scaling team effectiveness across Portugal (mature market) and Brazil (fast-growing market). You’ll lead teams, design scalable processes, and work closely with Product and Sales to ensure reliability and growth.

Responsibilities

• Lead and scale operations teams in Portugal and Brazil, ensuring clarity, accountability, and performance.
• Drive marketplace KPIs: fulfillment rates, cancellations, retention, and response times.
• Build scalable processes and playbooks to support rapid growth....