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Director, Channel Operations & AI-Driven CX

City of Toronto

toronto, on, Canada Full-time July 06, 2026

Opportunity Description

A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels.
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Full-time Other-General

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