Desktop Support Analyst

Job Description

One of our crown corporation client is seeking a proactive and technically skilled Desktop Support Analyst to deliver hands-on technical support across desktop systems, applications, and related infrastructure. This role involves day-to-day troubleshooting, end-user support, imaging, device maintenance, and account provisioning, with opportunities to contribute to IT projects and process improvements. You’ll interact directly with users, IT vendors, and internal teams to ensure seamless technical operations in a dynamic environment.Key Responsibilities:

Provide Tier 1 & Tier 2 technical support via phone, email, Teams, and desk-side visits.

Support laptops, desktops, printers, mobile devices, and peripherals including hardware break/fix and configuration.

Manage imaging and deployment of devices using tools like MDT, Intune, or SCCM.

Administer user accounts, permissions, and group memberships through Active D...