CX Operations Intern

Role Overview

This position is part of the CX Service Strategy team at DiDi. You will focus primarily on the Food business, working closely with cross‑functional teams and building strong relationships with key stakeholders.

You will be expected to contribute to OKR performance tracking, support product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring system configurations align with business needs.

Responsibilities

• Assist in the development and maintenance of data tools and recurring reports to track OKRs and key efficiency/experience metrics, providing the necessary support and guidance.
• Conduct in‑depth analysis, identify correlations, and investigate data to uncover the root causes of business issues, supporting the team's solution pri...