CX Designer Sr

Opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether you’re pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

As a CX Designer Senior, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 5+ years of experience, a growth mindset and a drive to make a lasting impact.

Key Responsibilities

• Lead Service Design and Customer Experience (CX) initiatives, considering the end‑to‑end customer journey from acquisition to post‑sales and ongoing relationship management.
• Compile, organize and analyze existing inputs such as Voice of Customer (VoC), historical surveys, customer feedback, internal studies and previous assessments.
• Plan and facilitate customer listening initiatives ...