Customer Support Representative (TU)

Job Overview

TextUs is on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. With a focus on innovation, ease of use, and measurable results, our strategy is rooted in creating tools that outperform other messaging solutions while fostering trust and value for our customers and stakeholders.

Responsibilities

• Customer Support and Problem Resolution: troubleshoot technical issues and reproduce customer problems for QA.
• Provide actionable recommendations and solutions via chat, email, phone, and screen sharing.
• Communicate customer issues internally to prioritize and enhance the customer experience with clarity, empathy, and precision.
• Follow appropriate escalation paths.
• Ensure Customer Satisfaction: engage with customers to ensure satisfaction with TextUs products and services, demonstrating product expertise and providing guidance o...