Customer Success Representative

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Position: Customer Success Representative II

Reports to: Director, Customer Success

Department: Customer Success

Job Description

At Texada, we’re building the most comprehensive platform for equipment rental, sales, and service companies. We believe in making complex operations simple, driving real outcomes for our customers, and building long‑lasting partnerships.

We’re looking for a proactive, customer‑obsessed Customer Success Representative (CSR II) to own a segment of low‑touch customers (<100K ARR). This segment includes ~80 accounts that won’t follow a traditional QBR model. Instead, the CSR will engage intelligently and efficiently with accounts based on need, risk signals, or growth potential.

This is not a reactive support role — this is about proactively reaching out,...