Customer Solution Analyst

Jonas Software – Construction Division

Customer Support Analyst

The Jonas workplace is dynamic, empowering and comprised of motivated self-starters who enjoy the thrill of working in a fast-paced environment. Due to recent growth we are seeking an ambitious person who will learn both our business as well as our clients’ businesses by starting out as a Customer Support Analyst for our Software Support Team in the Construction Division. For the right person, this will be the jumping off point for a promising career.

Overview

As a Customer Support Analyst you will be a part of the Jonas Construction support team. You will be responsible for providing support for Jonas Construction ERP Software by monitoring ticket, responding to customer calls and resolving cases using troubleshooting skills and product knowledge to train clients on software functionality. The successful candidate requires excellent interpersonal and problem‑solving skills...