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Customer Service Intermediate Analyst

08763 Citi Canada Technology Services ULC

Toronto, Ontario, Canada Full time March 23, 2026
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Opportunity Description

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve as a point of contact for escalations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and re...
    • Full time Information and Record Clerks

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    Opportunity Details

    Location Toronto, Ontario
    Country Canada
    Type Full time
    Category Information and Record Clerks
    Posted March 23, 2026
    Deadline May 02, 2026

    About 08763 Citi Canada Technology Services ULC

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    08763 Citi Canada Technology Services ULC

    Toronto, Canada