Opportunity Description
Elevate customer experience as a Manager in Technical Support. Lead a proactive team focused on delivering superior client service and technical solutions in a 24x7 operational model.
The successful candidate will manage the support team's daily activities, guiding staff development and fostering a collaborative environment. This role emphasizes building relationships and driving improvements based on client feedback while ensuring the team addresses issues effectively. Applicants must have a robust technical background and extensive experience in a SaaS support setting.
Key Responsibilities: • Direct a team to achieve high technical support standards • Monitor performance metrics and customer satisfaction reports • Provide mentorship and training for team members • Manage communication between departments for effective resolutions • Handle escalations with urgency and integrity
Requirements: • 10 years in customer-facing SaaS support • 5 years progressive le...
The successful candidate will manage the support team's daily activities, guiding staff development and fostering a collaborative environment. This role emphasizes building relationships and driving improvements based on client feedback while ensuring the team addresses issues effectively. Applicants must have a robust technical background and extensive experience in a SaaS support setting.
Key Responsibilities: • Direct a team to achieve high technical support standards • Monitor performance metrics and customer satisfaction reports • Provide mentorship and training for team members • Manage communication between departments for effective resolutions • Handle escalations with urgency and integrity
Requirements: • 10 years in customer-facing SaaS support • 5 years progressive le...
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