Customer Experience Operations Analyst

What you will do

• Parchment Operational Lead: Lead post-sale operational alignment for Parchment, ensuring accurate data flows between Salesforce and Gainsight and providing Customer Experience teams with the tooling necessary to achieve integration milestones.

• Scrappy Problem Solving: Act as first responder for CX operational blockers. This includes manual data cleanup for renewal forecasting or quick Salesforce workflow fixes—whatever it takes to get results quickly.

• Process Design & Implementation: Translate business requirements from Parchment and specialized BU leaders into scalable, friction-reducing workflows. Design, test, and ship improvements to the customer journey for both internal teams and customers.

• Data Integrity & Reporting: Maintain the source of truth for your assigned business units. Build and manage Salesforce and Tableau reports to track renewal risk, adop...