Cloud Basis Operations Specialist

We help the world run better Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now! #SAPECSCareers ABOUT THE TEAM · Current team size of 25 people · Global team spread across Mexico and India · Diverse and different level of expertise in the team · Combination of Technical and Operational delivery experts EXPECTATIONS AND TASKS As Operations specialist you are responsible for: · Ensuring Day to Day quality service delivery · Defining and tracking various service KPI and SLA’s · Deescalating the ...