Client Support Representative (Freight Forwarding)

Client Support Representative

What You’ll Be Doing

• Develop and maintain detailed internal customer profiles in CargoWise, ensuring all departments have accurate and comprehensive customer information.
• Provide expert guidance and recommendations to customers, assisting them in selecting the most appropriate freight and logistics solutions, including preparing quotations as required.
• Coordinate shipment bookings and validate ocean/air freight from origin to destination, ensuring timely updates and tracking information are communicated to customers.
• Serve as the primary point of contact for customer inquiries via phone and email, delivering exceptional customer service and managing special requests to build strong client relationships.
• Manage daily communications related to assigned accounts, directing customer concerns to the appropriate departments when necessary to ensure swift resolution.
• Send new shipme...