Opportunity Description
Join our Saskatchewan-based IT team as a Client Support Coordinator, shaping support dispatch processes and client interactions. This role is crucial to maintaining efficient service delivery.
In this new position, you will oversee client support tickets, ensuring they are prioritized, assigned, and communicated effectively. You’ll also be responsible for monitoring progress on tickets and maintaining thorough documentation. Your efforts will contribute directly to optimizing support workflows and enhancing client satisfaction.
Key Responsibilities:
• Review and rank incoming service tickets by priority
• Assign tickets based on urgency and technician workload
• Keep clients updated on ticket status and scheduling
• Track ticket progress and escalate as necessary
• Document actions taken and analyze ticket trends
Requirements:
• Background in coordination or help desk roles
• Excellent organization and multitasking abilities
• Clear communication skills...
In this new position, you will oversee client support tickets, ensuring they are prioritized, assigned, and communicated effectively. You’ll also be responsible for monitoring progress on tickets and maintaining thorough documentation. Your efforts will contribute directly to optimizing support workflows and enhancing client satisfaction.
Key Responsibilities:
• Review and rank incoming service tickets by priority
• Assign tickets based on urgency and technician workload
• Keep clients updated on ticket status and scheduling
• Track ticket progress and escalate as necessary
• Document actions taken and analyze ticket trends
Requirements:
• Background in coordination or help desk roles
• Excellent organization and multitasking abilities
• Clear communication skills...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position