Client Support Associate

Aurora Group is a global advertising and technology company built to support performance marketers. Our ecosystem includes access to premium ad accounts, our proprietary SaaS platform, in-house educational platform, and a performance marketing arm for e-commerce and lead gen. Thousands of companies, from solo media buyers to global teams, rely on our infrastructure to scale, optimize spend, and grow profitably.

We're expanding our Client Support team to strengthen our coverage across the Americas, including our Portuguese-speaking clients in Brazil and our wider US client base. The Client Support Associate is the frontline owner of inbound client communication across WhatsApp, Telegram, live chat, and other messaging channels. You're the first human touchpoint for prospects, active clients, and urgent out-of-hours queries, and your job is to respond fast, diagnose intent, resolve what you can, and route the rest to the right person with clean context.

This is not ...