Client Representative, Provisioning

Job Function: Customer Service

Status: Full Time

Schedule: Regular

Responsibilities

As a Client Representative on our dynamic Provisioning team, you will play a crucial role in ensuring seamless security solutions for our customers. Your expertise will directly contribute to TELUS's reputation for excellence in alarm system installations and upgrades. Your key responsibilities will include:

• Collaborate with skilled technicians to provision and activate cutting‑edge alarm panels for new installations and service upgrades.
• Uphold TELUS's high standards by meticulously testing equipment, validating account information, and updating zone details before activating monitoring services.
• Manage cellular radio activations for new setups and upgrades, ensuring uninterrupted connectivity.
• Oversee data updates for commercial clients and complex residential accounts, maintaining accuracy and efficiency.