Client-Focused Support Analyst Position

Join Horizon as a Client-Focused Support Analyst in Saskatoon, Saskatchewan, and impact client success through top-tier support services. Leverage your technical skills to efficiently resolve issues for both clients and internal teams.
As an integral member of Horizon’s Support Desk, you will directly interact with managed services clients, ensuring their technology challenges are triaged and addressed efficiently. You are expected to achieve performance metrics while providing exceptional customer service and fostering teamwork within the organization. This position requires you to be on-site in Saskatoon, ensuring support is always available for client needs.
Key Responsibilities:
• Manage ticket responses and follow-up diligently
• Ensure high-quality service delivery at all times
• Create and maintain detailed ticket documentation
• Work collaboratively to resolve complex technical issues
• Adhere to established KPIs for performance and service
Requirements:...