CCaaS Platform Specialist

Position Description:

This role is hybrid and requires you to be at our downtown Toronto office ( Yonge St) and/or Client office at a minimum 2 days per week - subject to change at any time. 

The CCaaS Platform Developer is responsible for the configuration, customization, integration, and ongoing maintenance of Cloud Contact Center as a Service (CCaaS) solutions. This role ensures the platform is optimized for performance, reliability, and user experience, supporting both day-to-day operations and strategic initiatives within the contact center environment.

This role is critical for ensuring the CCaaS platform is robust, scalable, and aligned with business objectives, enabling superior customer experiences and efficient contact center operations.

Your future duties and responsibilities:

. Platform Configuration & Customization Configure and customize CCaaS platform features such as IVR, call routing, agent desktop...