Opportunity Description
Step into the role of Bilingual Technical Support Advisor at StarTech.com, offering expert technical support to our global clients. You’ll assist with product installation, troubleshooting, and configuration in a collaborative team setting.
In this pivotal position within our Customer Support Department, you will engage with customers, resolving a variety of product-related inquiries. Utilizing your technical expertise and customer service skills, you will provide solutions and document customer interactions to facilitate smooth support processes.
Key Responsibilities: • Offer first-contact technical assistance for customer needs • Troubleshoot and resolve installation and compatibility issues • Use LogMeIn Rescue for remote customer support • Recommend solutions tailored to specific customer requirements • Maintain comprehensive documentation in the CRM platform
Requirements: • Post-secondary education in a technology-related field • Experience in IT support...
In this pivotal position within our Customer Support Department, you will engage with customers, resolving a variety of product-related inquiries. Utilizing your technical expertise and customer service skills, you will provide solutions and document customer interactions to facilitate smooth support processes.
Key Responsibilities: • Offer first-contact technical assistance for customer needs • Troubleshoot and resolve installation and compatibility issues • Use LogMeIn Rescue for remote customer support • Recommend solutions tailored to specific customer requirements • Maintain comprehensive documentation in the CRM platform
Requirements: • Post-secondary education in a technology-related field • Experience in IT support...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position