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ITSM Platform Administrator

Lincoln Electric

Chennai, Tamil Nadu, India Full-time June 13, 2026

Opportunity Description

ITSM Platform Administrator

Location: Chennai 
Req ID: 29344 

Job Responsibilities


PURPOSE:


The ITSM Platform Administrator is responsible for supporting and configuring the ITSM platform. The role involves managing all ITSM modules including incident, request, problem, change, and knowledge management as well as building and supporting a self-service catalog while leveraging the platform's automation capabilities to streamline workflows and improve service delivery. The ITSM Platform Administrator will work with other teams at Lincoln Electric to define requirements for ITSM processes and implement and support the design according to best practices.

  • The primary responsibility is to design, configure, and maintain the ITSM platform according to business needs

  • Plan and implement system upgrades ensuring compatibility of existing configuration and customizations
  • Full-time Computer Occupations

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