Itsm Business Analyst Dartmouth

Overview

In this role, you will support the design, improvement, and adoption of ITSM processes that enable effective, measurable, and consistent service delivery. You will work across teams to improve processes, automate workflows, support change initiatives, and help drive stronger operational results.

This is an outstanding opportunity for someone who is passionate about organizational change, continuous improvement, and making work better through smarter processes and automation. If you are curious, collaborative, and excited by the opportunity to create meaningful impact, we would love to hear from you.

This position requires full time on-site presence.

All successful applicants must meet requirements for Canadian Controlled Goods Program (CGP), Canadian Government Security clearance, and U.S. International Traffic in Arms Regulations (ITAR).

Responsibilities

• Analysis of current state, identification of pain points and incon...