Opportunity Description
Job Summary
Type: Contract (6 months, with potential extension)
About the Rol
eWe are seeking an experienced Senior IT Service Management (ITSM) Analys t to support a global IT organization. This position will play a critical role in ensuring the efficient delivery of IT services, with a primary focus on Service Request Managemen t, Incident Managemen t, and continuous process improvement initiatives
.The ideal candidate will bring strong knowledge of ITIL best practice s, hands-on experience with ServiceNo w and Jir a, and a passion for improving service delivery in a fast-paced enterprise environment.
Key Responsibilities
- Manage and oversee IT service requests from intake through resolution.
- Ensure requests are properly categorized, prioritized, routed, and resolved according to establi...
Interested in this opportunity? Apply now through Expertini.
Apply for this Position