ITI Digital Service Engineer Opportunity

Become a Digital Service Engineer at ITI and deliver top-notch support for our clients. This role is centered on resolving technical issues, managing service requests, and maintaining effective communication.

In this position, you’ll be instrumental in troubleshooting and resolving incidents while collaborating closely with clients and technical teams. Your problem-solving skills will contribute to continuous improvements and help uphold high service standards within our organization.

Key Responsibilities: • Effectively prioritize and manage the service ticket queue • Document and update service tickets according to protocols • Use T-SQL and .NET to resolve technical incidents • Escalate issues to ensure timely resolution • Provide clear updates on ticket status to stakeholders

Requirements: • Bachelor’s degree in a technical field • Basic T-SQL knowledge or experience with relational databases • Proficient in Microsoft Excel and Word • Knowledge of C#/.NET F...