IT Technical Support Officer at CFA

Become the backbone of technology at CFA as a full-time IT Field Technical Support Officer. Ensure critical systems remain operational for emergency services across Victoria while delivering exceptional customer service.
CFA is seeking a committed IT Field Technical Support Officer to enhance its 24/7 ICT environment. Your role will focus on providing expert technical support on computers, mobile devices, and network systems. Collaboration with CFA volunteers and staff is essential, as is effective troubleshooting and service management.
Key Responsibilities:
• Provide hands-on technical support for ICT services
• Deploy new technology for emergency operations
• Troubleshoot and resolve complex technical issues
• Manage service requests in a fast-paced environment
• Ensure operational efficiency for critical systems
Requirements:
• Tertiary qualification in Information Technology or experience in a similar role
• Proven ICT support experience with ITIL and...