IT System & Application Support Specialist

POSITION OVERVIEW:

Startec Corporate Services is currently searching for an IT System & Application Support Specialist to work at our Shepard office location (9423 Shepard Road SE. Calgary, Alberta T2C 4R6). The IT System & Application Support Specialist plays a key role in supporting employees, maintaining systems, and learning and supporting a wide range of line-of-business applications. This position offers hands‑on exposure to critical business platforms, making it a strong foundation for future growth in systems, applications, or cybersecurity.

KEY PERFORMANCE INDICATORS (KPI):

TECHNICAL END-USER SUPPORT (Weighting 50%)

• Troubleshoot and resolve Tier 1 and Tier 2 support tickets quickly and accurately through in-person and remote channels.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Assist users with Microsoft 365 apps and Windows OS-re...