It Support Technician

Hybrid | León, Guanajuato, MéxicoWe are seeking a proactive and dependable IT Support Technician to join our growing team in León, México.This is a hybrid opportunity for an experienced IT professional who enjoys solving problems, helping people, and ensuring technology runs smoothly across a fast‐paced, global business environment.What You'll Be DoingProviding technical support to internal team members and external workforce professionalsTroubleshooting hardware, software, connectivity, and user access issuesAssisting with user onboarding, setup, and technical configurationsSupporting business systems, applications, and productivity toolsManaging and responding to support requests in a timely mannerDiagnosing issues, identifying root causes, and implementing effective solutionsCommunicating updates and resolutions clearly to usersEscalating complex issues when necessary while maintaining ownership of the user experienceDocumenting support activities and maintaining accurate records...