Opportunity Description
**33216BR**
**Job Title:**
IT Support Technician
**Department:**
Information Technology
**Primary Campus:**
University of Kansas Lawrence Campus
**Job Description:**
**65% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, and in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include** :
+ Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces.
+ As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces.
+ As required, general support of special use ...
**Job Title:**
IT Support Technician
**Department:**
Information Technology
**Primary Campus:**
University of Kansas Lawrence Campus
**Job Description:**
**65% - Meet customer requirements through first-contact resolutions with excellent customer service and satisfaction. Provide technical support via phone, email, chat, remote, and in person. Identify if the technical issue can be quickly resolved or if it needs to be escalated to / researched by a higher-level KU IT technical support unit. Continuously look to improve current support and business processes through these interactions. This support will include** :
+ Support of computer equipment utilized by campus stakeholders in classrooms, labs, offices, and meeting spaces.
+ As required, general support of AV systems utilized by the TSC in a mix of classrooms, labs, offices, and meeting spaces.
+ As required, general support of special use ...
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