IT Support Technician I

Summary The United States District Court, District of Arizona is seeking an IT Support Technician I position, located in the Phoenix Office. Responsibilities This position is part of the consolidated Systems Technology Division and reports to the Systems Supervisor. The IT Support Technician I provides end-user support, technical assistance, and routine systems maintenance for court unit staff. The Incumbent installs and configures computer hardware and software, performs routine to moderately complex troubleshooting, and supports daily automation operations. REPRESENTATIVE DUTIES Provide information, assistance, and customer support to court staff via the IT helpdesk. Troubleshoot routine to moderately complex hardware, software, and application issues, including those resolved over the phone or requiring in-person support. Assist users with access issues, including web-based applications, word processing, data entry systems, and other court-supported software. Distribute, install, an...