IT Support Technician (Help Desk)

Description
The IT Support Specialist is a customer-focused phone support role responsible for providing software and technical assistance to end users in a fast-paced environment. This position requires excellent communication and customer service skills, strong autonomy, and the ability to work independently with minimal supervision. The role is primarily focused on phone and software support, with no hardware repair or deployment responsibilities.
Key Responsibilities & Qualifications:
- Deliver exceptional customer service and support via phone and other communication channels.
- Provide troubleshooting and support for mobile devices, software applications, and PC-related issues.
- Communicate effectively with customers, training room participants, IT Service Center teams, and other stakeholders.
- Perform administrative tasks, including calendar management, scheduling, and email coordination.
- Demonstrate strong accountability, time management, and profession...