IT Support Technician

JOB DESCRIPTION IT Support Technician Department Information Technology (IT) Reporting To IT Coordinator / IT Lead Role Purpose To provide first-level IT support by ensuring all computer hardware, user devices, printers, networking equipment, and basic software remain operational across the organization. The role focuses on day-to-day execution, installation, maintenance, asset management, and user support while escalating technical, infrastructure, cybersecurity, and strategic matters to the IT Lead. Key Responsibilities 1. End User Support Provide first-level technical support to employees.. Troubleshoot basic computer and software issues.. Assist users with login, printer, email, and application-related problems.. Escalate complex issues to the IT Lead.. 2. Hardware Installation & Maintenance Install and configure desktops, laptops, monitors, printers, scanners, and peripheral devices.. Replace faulty hardware components.. Coordinate warranty repairs where applicable.. Maint...