IT Support Specialist

Umanova is a Swiss professional services company with an innovative and future oriented approach to consulting providing outstanding conditions.

For our international customer in Zürich, we are looking to hire an experienced IT Support Specialist.

This is a permanent contract with Umanova for a long term mission. Proficient German and English is required.

Core Responsibilities:

1st and 2nd level IT support

• Being in contact with users (customers) to investigate and resolve problems and to provide local & remote support.
• Adhere to global/local IT procedure and processes of The company.
• Answer users' inquiries regarding IT support to resolve incident/problem.
• Use our internal service desk ticketing system in respect of The company procedure and processes.
• Support VIP users at location.

Communication, collaboration and training

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