Opportunity Description
Key Responsibilities
Support Operations
- Oversee and manage daily IT support activities, including hardware, software, and network troubleshooting
- Ensure timely resolution of technical issues and service requests in line with SLAs
- Act as an escalation point for complex technical concerns
People Management
- Supervise, mentor, and support IT support staff to ensure high performance and service quality
- Conduct regular performance evaluations, coaching, and training sessions
- Assign tasks, manage workloads, and ensure proper team coverage
Systems & Infrastructure Support
- Monitor and maintain IT systems, networks, and infrastructure to ensure optimal performance and security
- Support system upgrades, implementations, and integrations
- Manage user accounts, access controls, and system configurations
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