Opportunity Description
Job Description
Insight Global is seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization. This individual will provide hands-on Tier II technical support across a variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.
This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.
Responsibilities include:
- Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues
- Troubleshoot and support Windows and macOS workstations
- Configure and support iOS, iPadOS, and Android devices
- Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction
- Support Microsoft 365 applications and...
Insight Global is seeking an IT Support Specialist to join a collaborative technology team supporting a dynamic organization. This individual will provide hands-on Tier II technical support across a variety of hardware, software, mobile device, networking, and audio/visual technologies while delivering exceptional customer service to end users throughout the organization.
This role is ideal for someone who enjoys interacting with people, solving technical issues, and working in an environment where no two days look the same.
Responsibilities include:
- Provide Tier II Help Desk support for desktop, laptop, mobile device, and application-related issues
- Troubleshoot and support Windows and macOS workstations
- Configure and support iOS, iPadOS, and Android devices
- Manage incidents and service requests through the ticketing system, ensuring timely resolution and excellent customer satisfaction
- Support Microsoft 365 applications and...
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