IT Support Specialist II

Description We are looking for an experienced IT Support Specialist II to provide hands-on technical assistance for a mission-driven non-profit organization in California. This contract position with permanent potential is ideal for someone who enjoys solving a broad range of end-user issues, supporting core Microsoft environments, and delivering dependable service in a fast-paced setting. The role focuses on resolving Level I and Level II support requests while maintaining clear communication, accurate documentation, and a strong commitment to service quality.

Responsibilities:
• Troubleshoot and resolve Level I and Level II technical issues across Microsoft 365 applications, including Teams, OneDrive, Outlook, and other core productivity tools.
• Provide support for Azure Virtual Desktop environments and assist users with access, performance, and connectivity concerns.
• Diagnose problems involving network access, internet connectivity, VPN usage, and general deskto...